Frequently Asked Questions
Any questions you may have about Sugar Pop can be found below.
Why us?
We deliver a high-quality, affordable, engaging photo booth, with a seamless experience from start to finish. Planning any event is a demanding undertaking – we’re one less task you have to worry about.
Our Commitment
We can assure a flawless experience for any event. With our easy setup and on-site photo booth attendant, you can leave the hassle to us.
Health & Safety
With Sugar Pop's open-air design and hands free display, you can rest assured knowing our booths are as safe as possible during these uncertain times
Locations
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How does the booking process work?
Once you inquire with us, we will send an email back letting you know if your date is available. You will receive a phone call from one of our package consultants to customize your perfect event package and add-ons. When you confirm, we will email over a contract with your desired package outlined and an invoice for a $200 non-refundable retainer required to hold your date.Once returned back to us, your event date will be secured. The remaining invoice balance must be paid full 2 weeks prior to the event date.
Are photos unlimited?
Yes! Digital photos and videos are unlimited in all packages. Guest can take as many photos and videos as they desire in addition to sharing on as many social media platforms including emails and texts. Depending on the package and add-ons selected, the use of filters, digital props, GIFs and boomerangs can be unlimited as well! If a printed photos are selected as an add-on, there is an unlimited photo print option available. Otherwise, depending on the size of the event and number of guests quantity prints will be determined during the booking consultation.
How do the LED lights operate with the photo booth?
Our revolutionary photo booth has an unique WOW factor with the LED capability. Custom LED light show can be developed specifically for every event. LED lights can be matched with the colors and theme of your event’s brand. If you desire a more classic appeal, solid and dimmed lighting is also an option!
Will you travel for my event?
Absolutely! There is no additional cost for any event within 30 miles of the greater Rochester Area. For all other events in Buffalo and Syracuse, we will discuss all other details prior to booking.
What happens if I have to cancel my event?
Life happens, and sometimes there’s nothing you can do about it. While your retainer is non-refundable, it can be applied toward another event, or used to book a different date. If the cancellation is made after the invoice has been paid, there will be a 20% re-booking fee charged.
Is WIFI required at the event venue in order for the photo booth to operate properly
with all functions?
Yes, it is recommended that the Venue has Wifi connection for our booths to perform to its full potential, but not required. Most venues provide free wifi and with our air drop capability even if wifi connection is lost, the booth still operates and guest will receive all photos via air drop as soon as they arrive to a hot spot area.
WHAT ARE PHOTO BOOTH ANALYTICS?
Analytics shows you the types of captures taken along with the number of SMS, e-mail, and surveys completed. Conveniently export e-mail and SMS data straight to
increase marketing and outreach for business events. Our Photo Booth brings the modern capability of providing online registry and pedigree information for a faster
innovative method to sending “thank You” sentiments or developing general information requests from your guests.
Does printing photos cost extra?
Our standard package is a digital social sharing booth. Printed photos are absolutely available at an additional cost. Everyone at your party can leave with a physical memory and we will save a copy of every single photo in a special album for the honorees.
Can we do custom templates for our event?
All packages come with several templates to choose from for your event. A fully custom template can be designed and provided by you, or our team can do a custom design for an additional fee.
HOW DO I GET MY CONTENT AFTER AN EVENT?
A gallery will to be created that includes all the high resolution photos, videos in addition to content, survey, SMS, and e-mail information. This is an automatic process
and you’ll receive a link to that gallery within 24 hours of the event.
Is the time you take to set up and tear down part of my hourly booking?
No. The hourly package you choose is considered your “running booth time," or the time that the booth will be open for guests to take photos— i.e., If you book us for 3 hours, the booth will be open for 3 hours. We generally take a half hour to 45 minutes to set up to ensure the booth is fully operational. Arrival time will be determined further into the booking process.
How much space does the booth require?
We prefer a 8 X8 to 10'x10' space to set up.
What is a booth attendant and how does it differ from a digital drop off?
We highly recommend always adding a booth attendant for events. Although our digital drop off option you can achieve exactly the same features, with a booth attendant the pace of the booth station runs much quicker and efficient. During a digital drop off, our team members will drop off the photo booth and provide a tutorial on how to use and access all features. The booth is equipped with an internal alarm and GPS system for security purposes. At the end of the event, the booth is picked up by our team
members. For add- ons of photo prints a booth attendant is required.
Why a photo booth attendant?
- Always professional and friendly
- Fun interaction with guests
- Explain how to use equipment
- Help position guests for the perfect shot
- Encourage the use of props
- Clean and sanitize booth and prop station
- Make booth look neat and organized
- Tech Savvy: Solve any technical issues
- Answer all extra feature questions (especially helpful for the elderly)
- Assists with moving along the “traffic jams” at the booth
- More professional event appeal with a booth butler dressed in business attire